How Do People Feel About Their Calls to Apple Customer Support?Īpple has a strong reputation for providing quality customer service, particularly in the area of technical support. You should also have copies of correspondence with Apple, as well as any other documentation critical to your case, such as credit card bills or evidence that an account has been used fraudulently. Having a written record of the call can be very helpful if you have to escalate your case. From there, you can indicate the product or service you need help with, answer some questions, and then receive a list of support options, including receiving a callback from an Apple customer support agent.īefore calling, make sure that you have the ability to take notes during your call. It may be possible to reach an agent by hitting '0' repeatedly or simply responding 'operator' at each prompt.Īpple generally prefers customers to visit its support website menu. While it is possible to call Apple customer support directly, you should be aware that Apple relies on a voice menu to direct you to a customer service representative.

You should also have your product serial number available. Before calling, make sure that you have the correct number for your concern and geographical location. Best Practices for Calling Apple Customer ServiceĪpple maintains customer service numbers for each country in which it does business. In such cases, you can pay for support at a Genius Bar or through an approved Apple service provider. If you don't have coverage for technical support, your free technical support options may be limited. You have the option, however, of purchasing a service plan. Note: Apple provides limited customer support after the purchase of a new computer or other devices.

Questions about operating devices or using services.

Questions about charges to credit and debit cards.

Assistance with repairs, returns and exchanges.

Assistance with buying products and services.

People call Apple customer support for a range of reasons, including: Why Do People Call Apple Customer Support?

As one of the largest technology companies in the world, Apple receives an enormous number of customer service requests every day. In addition, Apple sells streaming services, including music, TV shows and movies. Apple is a major technology company that manufactures computers, phones, mobile devices, smart watches and peripherals.

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